Customer Support Representative -Nigeria
Afriex
💡 About Afriex
At Afriex, we're on a mission to make sending money across borders as easy as sending a text. We're building the future of remittances with speed, transparency, and affordability. As a customer support representative, you’ll be the human voice behind our technology—empowering users across the globe.
We value:
- Clarity – We keep things simple and communicate with purpose.
- Ownership – We don’t wait to be told; we take initiative.
- Empathy – We care about our customers and each other.
- Speed – We move fast, and we don’t waste time.
- Curiosity – We question, learn, and grow.
🇨🇲🇳🇬 Bilingual Customer Support Representative (French/Spanish)
Location: Remote from Cameroon or Nigeria 🌍
Languages: Fluent in English and either French or Spanish
🧩 Responsibilities:
- Support our users via chat, email, and social media.
- Troubleshoot issues quickly and empathetically.
- Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
- Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
- Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
- Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
- Educate users on how to use Afriex effectively.
- Report bugs and collaborate with our product team to improve user experience.
- Bring fun and humanity into every interaction.
- 3+ years in a Customer Support role at a SaaS, fintech, or crypto company.
- Bachelor’s degree or equivalent.
- Excellent written and verbal communication skills.
- Ability to address complaints and issues with effective solutions and a positive attitude.
- Passion for delighting customers with above and beyond service.
- Excellent time-management and prioritization skills.
- Leadership mindset.
- Strong internet connection and a quiet work environment.
- Familiarity with CRM system.
- Able to work in shifts.
🕒 Work Schedule & Availability
At Afriex, we pride ourselves on offering round-the-clock (24/7) customer support to our global users. To maintain this standard:
Shift Work: Team members will work in rotating shifts, which include evenings, nights, and weekends.
Days Off: Each team member is entitled to two days off per week; however, these days will not be consecutive.
Flexibility: Schedules rotate to ensure fair distribution of shifts among all team members.
This structure ensures that our customers receive continuous support while our team members have regular rest periods/
🎙️ Application Instructions:
All applications must be in English and include a 1-minute voice recording (in English) telling us:
Your name and where you're based.
Why you’d be perfect for this role.
How do you make it possible to work remotely with a culturally distributed team?
Why you are passionate about helping people.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
🎉 Perks & Culture at Afriex:
Work from anywhere 🌍
A fun, collaborative, and ambitious team.
Opportunity to grow with a rapidly scaling company.
Meaningful work helping real people every day.
Paid time off, performance-based bonuses, and more!