VIP and Community Manager

Marketing & Communications
Ho Chi Minh City, Vietnam
Posted on Saturday, August 19, 2023


BIT Exchange is a secure high-performance cryptocurrency derivatives exchange offering perpetual swaps, futures, options and spot trading. Powered by Matrixport, Asia’s fastest growing digital assets financial services platform, is the second-largest cryptocurrency option marketplace in terms of trading volume and open interest. The exchange provides institutional-grade security and risk management features that ensures a superior trading experience leveraging best-in-class liquidity.


At BIT Exchange, we want everyone in our team to do something with a purpose and be a part of the future that will shape how people are dealing with their finances in Crypto and Blockchain. You will be immersed in a fast moving, challenging environment and will be facing unique business problems across an International, diverse work environment with great career development opportunities in a growing company. We seek the passionate and the courageous who can imbue their expertise into the crypto community and build a better platform for the next generation of crypto traders.



  • Establish & manage VIP groups for Vietnam users.
  • Provide support for exclusive trading signals, insights, & personalized support to VIP group members.
  • Foster engagement & loyalty within the VIP community through various activities & incentives.
  • Manage & nurture Vietnam user community on various platforms: Twitter, Facebook, Tiktok, Telegram, & Forums.
  • Support organizing offline meetups & workshops in collaboration with local partners.
  • Host Livestreams & Campaign initiatives that will leverage gamified strategy to onboard new users, etc.
  • Monitor user feedback & sentiment, providing insights to improve user experience.
  • Engage with users, respond to inquiries, & foster a positive community atmosphere.


  • Bachelor’s in business or marketing or any other relevant background.
  • Minimum 2 years of working experience in product marketing and/or digital marketing in the internet, tech or fintech industry.
  • Previous successful experience in community building.
  • Excellent content creation capability, communication skills and data analysis skills.
  • Ability to perform under pressure and within tight deadlines
  • Strong skills in using PowerPoint, Word, Excel
  • Must speak a local language due to the need to interact with local community and have a strong grasp of English
  • Must have a strong interest and knowledge in the crypto/blockchain/technology space.
  • Must be able to work independently
  • Fluent in English and Vietnamese due to the need to work with stakeholders