Support Engineer

BloXroute Labs

BloXroute Labs

Customer Service
Posted on Wednesday, May 17, 2023
bloXroute is the "Flash Boys" for DeFi. It created the first and only high performance blockchain distribution network (BDN) with the best solution for Ethereum, BSC, and Polygon. The bloXroute BDN and DeFi trading tools allow its users to win at crypto trading. The BDN utilizes a global network of servers optimized for network performance. Nodes access this network through open source gateways and users can access it through the bloXroute public-API.
The BDN network propagates blockchain transactions and blocks closer to the speed of light. It provides traders with the speed and reliability required for crypto transactions. bloXroute is the leader in mempool services, block streaming and anything Defi performance. The BDN also allow blockchains to scale by speeding the time it takes to communicate the current state. The BDN fast communication reduce the blocks’ size and frequency limits. This is true for all consensus mechanisms, including Proof of Stake, Proof of Work, and DAGs.
We encourage you to apply even if you don't match all of the qualifications listed.


  • Independently investigate and troubleshoot problems to find a resolution
  • Perform corrective maintenance activities with users
  • Conduct preventative maintenance, such as software upgrades, as needed
  • Collaborate with DevOps and Engineering on resolving advanced issues
  • Identify issues and quality gaps in bloXroute’s service for multiple blockchains
  • Write technical whitepapers and application notes
  • Support the onboarding of new blockchains, miners and businesses
  • Provide clarity on quality requirements received from the field management and Engineering Team
  • Utilize data to provide insights and recommend action plans to improve program QA


  • Minimum of 2 years of experience as Tech Support Engineer
  • Experience as a Test Engineer or QA
  • Linux experience
  • AWS experience
  • Experience with blockchain and crypto technology
  • Excellent presentation skills, ability to simplify technical data into crystal clear ideas
  • Creative and entrepreneurial person with excellent teamwork skills and startup attitude
  • Fluent in both English and Chinese
  • Fully remote, based in Asia, cover Asia time zone and flexible with work arrangements
bloXroute Labs offers competitive salaries, stock options, company paid healthcare benefits, 401k, unlimited PTO, remote work option and more. The benefits may vary based on global locations. We built a highly skilled team of business and engineering minds who are working on complex and innovative projects.