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P2P Operation Manager - Team Leader

Bybit

Bybit

Abu Dhabi - United Arab Emirates · Abu Dhabi - United Arab Emirates
Posted on Oct 14, 2024
Job description

Job Responsibilities:

  • Manage P2P Operations: Oversee the daily operations of the P2P trading platform, ensuring smooth and efficient transactions.
  • Monitor market trends and competitors: Analyze market trends and competitors, collect information about competitors to develop corresponding expansion strategies, and adjust plans at any time to ensure Bybit P2P's competitiveness.
  • User Experience Optimization: Identify pain points and opportunities in the P2P trading process to improve user experience.
  • Risk Management: Implement and monitor fraud prevention strategies, ensuring compliance with regulations and internal policies.
  • Data Analysis: Track and analyze key performance indicators to evaluate operational efficiency and platform performance.
  • Collaboration: Work with product, marketing, and tech teams to implement new features and ensure the platform evolves to meet market demands.
  • User Support: Liaise with the customer service team to address and resolve user issues related to P2P transactions in a timely manner.
  • Compliance & Regulation: Ensure that P2P operations comply with local and international laws and regulations.

Job Requirements:

  • Experience: 10+ years of experience in operations management, ideally in crypto, fintech, or P2P platforms.
  • Industry Knowledge: In-depth understanding of cryptocurrency, blockchain technology, and P2P trading mechanisms.
  • Analytical Skills: Strong analytical mindset with the ability to interpret data and make data-driven decisions.
  • Leadership Skills: Proven ability to manage and lead a team, with excellent communication and problem-solving skills.
  • Attention to Detail: Strong focus on accuracy and operational excellence.
  • Compliance Knowledge: Understanding of regulatory requirements in the crypto space, including AML/KYC regulations.
  • Communication: Excellent verbal and written communication skills in Mandarin and English; knowledge of additional languages is a plus.

Job Responsibilities:

  • Manage P2P Operations: Oversee the daily operations of the P2P trading platform, ensuring smooth and efficient transactions.
  • Monitor market trends and competitors: Analyze market trends and competitors, collect information about competitors to develop corresponding expansion strategies, and adjust plans at any time to ensure Bybit P2P's competitiveness.
  • User Experience Optimization: Identify pain points and opportunities in the P2P trading process to improve user experience.
  • Risk Management: Implement and monitor fraud prevention strategies, ensuring compliance with regulations and internal policies.
  • Data Analysis: Track and analyze key performance indicators to evaluate operational efficiency and platform performance.
  • Collaboration: Work with product, marketing, and tech teams to implement new features and ensure the platform evolves to meet market demands.
  • User Support: Liaise with the customer service team to address and resolve user issues related to P2P transactions in a timely manner.
  • Compliance & Regulation: Ensure that P2P operations comply with local and international laws and regulations.

Job Requirements:

  • Experience: 10+ years of experience in operations management, ideally in crypto, fintech, or P2P platforms.
  • Industry Knowledge: In-depth understanding of cryptocurrency, blockchain technology, and P2P trading mechanisms.
  • Analytical Skills: Strong analytical mindset with the ability to interpret data and make data-driven decisions.
  • Leadership Skills: Proven ability to manage and lead a team, with excellent communication and problem-solving skills.
  • Attention to Detail: Strong focus on accuracy and operational excellence.
  • Compliance Knowledge: Understanding of regulatory requirements in the crypto space, including AML/KYC regulations.
  • Communication: Excellent verbal and written communication skills in Mandarin and English; knowledge of additional languages is a plus.