Who We Are

Established in 2019, Matrixport is the world's leading hub for all-in-one crypto financial services. We are committed to building an entry-grade ecosystem for the crypto space, by providing every user with a personalized super account that integrates products and services of crypto assets trading, investment, loan, custody, RWA, research and more. Through our diverse products and services, we empower users to achieve sustainable earnings from their crypto investments.

Matrixport holds licenses such as the Hong Kong Trust or Company Service Provider (TCSP）& Money Lender License, an Appointed Representative (AR) in the UK. We are also registered as a Money Services Business (MSB) in the US and a member of Switzerland’s FINMA SRO-VFQ, ensuring our services meet the highest global standards and providing users with secure and compliant crypto financial solutions.

As Matrixport continually reshapes the business landscape of crypto assets appreciation at the core, we continuously introduce our offers, and keep integrating the crypto sectors to create a closed-loop ecosystem for crypto services, making it easy for everyone to access the crypto space and enjoy potential earnings of cryptocurrency.

Why Join Us

At Matrixport, we tackle complex problems as a team. We encourage openness and promote transparency, respect, and inclusivity. Every team member is valued and has a voice that can be heard. We are always in the search for intellectually curious and entrepreneurial individuals who are keen on making an impact in the crypto ecosystem, and in building a better product for the next one billion users.

Job Responsibilities

• User Engagement Activities: Plan and implement user engagement initiatives, including but not limited to acquisition campaigns, competitions, and reward mechanisms to increase user participation. Analyze data from these activities and optimize them accordingly.
• User Behavior Analysis: Regularly track user behavior data to analyze user needs and pain points. Propose optimization strategies and drive improvements in related products and services.
• User Growth and Retention: Develop and execute user growth strategies through data analysis and market research to enhance user activity and retention rates.
• Community Management: Maintain interaction with users, address feedback and suggestions, strengthen user engagement and community atmosphere, and improve overall user satisfaction.
• Cross-Department Collaboration: Work closely with product, technical, and marketing teams to promote continuous improvement in user experience and product-market fit.
• Customer Support and Key Account Management: Respond promptly to user inquiries and resolve various issues encountered while using the platform, ensuring a positive customer experience.

Requirements

• Bachelor’s degree or higher, preferably in Marketing, Finance, Economics, or related fields.
• 2+ years of experience in operations related to trading products in the cryptocurrency industry, with the ability to independently plan and execute initiatives.
• Familiarity with user behavior analysis and data-driven operational strategies.
• Strong communication, organizational, and coordination skills.
• High market sensitivity, with the ability to identify user needs and respond quickly.
• Fluency in both Mandarin Chinese and English is required.
• Immediately available will be preferred.

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