Who We Are

Established in 2019, Matrixport is the world's leading hub for all-in-one crypto financial services. We are committed to building an entry-grade ecosystem for the crypto space, by providing every user with a personalized super account that integrates products and services of crypto assets trading, investment, loan, custody, RWA, research and more. Through our diverse products and services, we empower users to achieve sustainable earnings from their crypto investments.

Matrixport holds licenses such as the Hong Kong Trust or Company Service Provider (TCSP）& Money Lender License, an Appointed Representative (AR) in the UK. We are also registered as a Money Services Business (MSB) in the US and a member of Switzerland’s FINMA SRO-VFQ, ensuring our services meet the highest global standards and providing users with secure and compliant crypto financial solutions.

As Matrixport continually reshapes the business landscape of crypto assets appreciation at the core, we continuously introduce our offers, and keep integrating the crypto sectors to create a closed-loop ecosystem for crypto services, making it easy for everyone to access the crypto space and enjoy potential earnings of cryptocurrency.

Why Join Us

At Matrixport, we tackle complex problems as a team. We encourage openness and promote transparency, respect, and inclusivity. Every team member is valued and has a voice that can be heard. We are always in the search for intellectually curious and entrepreneurial individuals who are keen on making an impact in the crypto ecosystem, and in building a better product for the next one billion users.

ABOUT THE ROLE

Key Responsibilities:

• Daily product management support, coordinate releases of products and features;
• Monitor product performance using this information to suggest improvements and refinements and process improvement;
• Streamline communication and workflows between different departments;
• Conduct KYC checks for individual and corporate clients, verifying identity documents and performing risk assessments;
• Liaise with internal stakeholders to resolve KYC issues;
• Provide troubleshooting assistance for existing institutional client orders, account statuses, and relevant problems;
• Timely replying to inquiries from existing institutional clients through telephone, e-mail, and other working applications.
• Review pending orders and specific institutional clients’ requests to ensure excellent customer service and customer satisfaction.

Skills and Qualifications Required:

• Bachelor Degree in any disciplines;
• 1- 3 years of experience in product operations or sales support;
• Excellent time management and organizational skills;
• Diligent and detail-minded;
• Team player with demonstrated ability to communicate and partner with internal / external parties;
• Fluency in English and Mandarin is advantageous, due to need to work closely with Mandarin as well as English speaking stakeholders

By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Policy. <https://www.matrixport.com/privacy-candidate>