<main><div><div> <div></div> <div><div></div></div> <div role="textbox" aria-disabled="true" aria-label="Start typing to edit text" aria-multiline="true"> <span></span><div> <div contenteditable="false"><div> <div></div> <div><div><div contenteditable="false"><div><div><div><div> <div><div></div></div> <div><div></div></div> <div><div></div></div> <div><div></div></div> </div></div></div></div></div></div></div> </div></div> <div><div contenteditable="false"><div> <div><div><div></div></div></div> <div aria-hidden="true">Drag image to reposition</div> </div></div></div> <div><div><div> <div contenteditable="false"> <div><div><div aria-label="💬 Page icon" role="img"><div><div> </div></div></div></div></div> <div><div></div></div> </div> <div><div> <div><h1 contenteditable="false">Customer Support (EU timezone)</h1></div> <div></div> </div></div> </div></div></div> <div><div><div contenteditable="false"><div><div><div><div role="table" aria-label="Page properties"> <div><div role="row" aria-labelledby=":r4:"> <div><div><div aria-disabled="true" role="cell" tabindex="-1" id=":r4:"><div> <div> <div></div> <div><div></div></div> </div> <div>Job posted</div> </div></div></div></div> <div role="cell"><div><div><div><div><div>July 27, 2024</div></div></div></div></div></div> </div></div> <div><div role="row" aria-labelledby=":r5:"> <div><div><div aria-disabled="true" role="cell" tabindex="-1" id=":r5:"><div> <div> <div></div> <div><div></div></div> </div> <div>Location</div> </div></div></div></div> <div role="cell"><div><div><div><div><div><div><span>Anywhere (US-EU timezones)</span></div></div></div></div></div></div></div> </div></div> </div></div></div></div></div></div></div> <div><div> <div><div><div> <div contenteditable="false"> <span>Polymarket is looking for a Customer Support </span>savant to join our team <span>working EU timezone.</span> The ideal candidate will be crypto and discord native, with extensive experience in community building and technical support. </div> <div></div> </div></div></div> <div><div> <h2 contenteditable="false"><span>What you'll do</span></h2> <div></div> </div></div> <div><div> <div contenteditable="false"><div></div></div> <div><div> <div contenteditable="false">Manage customer support inquiries, discord messages and live chat during EU timezones.</div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><div></div></div> <div><div> <div contenteditable="false">Develop and lead a culture of delightful customer support across multiple channels (discord, email, telegram &amp; chat).</div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><div></div></div> <div><div> <div contenteditable="false">Act as a trusted point of contact for the community and escalate high priority issues related to product, design &amp; engineering teams.</div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><div></div></div> <div><div> <div contenteditable="false">Build internal programs, tools, resources and training to help launch or improve product support workflows.</div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><div></div></div> <div><div> <div contenteditable="false">Ensure compliance<span>.</span> You’ll ensure compliance with Polymarket regulations and standards.</div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><div></div></div> <div><div> <div contenteditable="false">Use data and customer paint points to identify opportunities to reduce customer friction.</div> <div></div> </div></div> </div></div> <div><div> <h2 contenteditable="false"><span>What we're looking for</span></h2> <div></div> </div></div> <div><div> <div contenteditable="false"><div></div></div> <div><div> <div contenteditable="false">3+ years of experience in web3, with a strong preference for someone with experience in crypto exchanges or financial services. </div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><div></div></div> <div><div> <div contenteditable="false">A discord savant. Ideally you’ve managed large discord communities before and are up to date with the latest best practices. </div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><div></div></div> <div><div> <div contenteditable="false">Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day.</div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><div></div></div> <div><div> <div contenteditable="false">You can pivot on the fly. Polymarket is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.</div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><div></div></div> <div><div> <div contenteditable="false">You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.</div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><div></div></div> <div><div> <div contenteditable="false">Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences.</div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><div></div></div> <div><div> <div contenteditable="false">You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, Prediction Markets, DAOs, and Web 3.0.</div> <div></div> </div></div> </div></div> <div><div> <h2 contenteditable="false">What we offer </h2> <div></div> </div></div> <div><div> <div contenteditable="false"><div></div></div> <div><div> <div contenteditable="false">Competitive salary &amp; equity </div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><div></div></div> <div><div> <div contenteditable="false">Unlimited PTO, Health, Vision, &amp; Dental coverage </div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><div></div></div> <div><div> <div contenteditable="false">401k Match</div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><div></div></div> <div><div> <div contenteditable="false">Hardware setup — new MacBook Pro, big display, &amp; accessories.</div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><div></div></div> <div><div> <div contenteditable="false">$15/Day Lunch Credit</div> <div></div> </div></div> </div></div> <div><div> <h2 contenteditable="false">How to Apply</h2> <div></div> </div></div> <div><div><div> <div contenteditable="false"> Email <a href="#" rel="noopener noreferrer" tabindex="0"><span>[email protected]</span></a>. Be sure to include:</div> <div></div> </div></div></div> <div><div> <div contenteditable="false"><div></div></div> <div><div> <div contenteditable="false">This role's title in your subject line.</div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><div></div></div> <div><div> <div contenteditable="false">Your resume.</div> <div></div> </div></div> </div></div> <div><div> <div contenteditable="false"><div></div></div> <div><div> <div contenteditable="false">Tell us why you're interested in joining Polymarket.</div> <div></div> </div></div> </div></div> </div></div> </div> <span></span> </div> <div><div></div></div> <div></div> </div></div></main>