Client Success Specialist
Work with the best
WOO Network was incubated by Kronos Research, connecting traders, exchanges, institutions, and DeFi platforms with democratized access to the best-in-class liquidity and trading execution at zero or low cost.
The opportunity to work among individuals who are both driven and talented is few and far between. At WOO Network we believe that Web3 is all about breaking down barriers and bringing people together closer than ever before. Our mission of progressing decentralization in an industry that stands at the forefront of innovation has fostered an environment of ingenuity, perseverance, and fulfillment.
Company Mission and Vision
To inspire confidence, higher performance and joy in every user.
We are building a world where we have more freedom and control over our finances. United by our innovative spirit and obsession with better design, we open access to the most compelling opportunities along with the tools to capture them.
A Glimpse into Your Future at WOO
What will you be working on?
- The primary function of the Client Specialist/Client Service is to provide exemplary service to our customers. You can work remotely with us. The role will assist customers through providing the product knowledge, information, research, problem-solving and follow-up.
- Responsible for handling customers’ inquiries, provide the customers with various consultations and comprehensive solutions through different online channels.
- Understand in details about all the features of the products and services, introduce to the clients with proper language and communication skills.
- Ensure customers satisfaction, provide customers with proper information, and handle customer’s emotion with patience and good manners.
Who will you be working with?
- Maintain close collaboration with People, Marketing, Design, Operations, Product & BI Teams.
What challenges will you face?
- Fast-paced working environment.
- Learning ability and communication skills.
- Self-management ability and a team working with people from different countries.
What should you bring?
- Excellent communication skills and customer related experience.
- Fluent or bilingual proficiency in English (additional languages are a plus).
- Understanding of crypto/blockchain and/or experience in the fintech domain (fiat operations).
- Basic knowledge about trading and familiar with using the most popular crypto exchanges.
Interested in Learning More?
- Our hiring process begins by meeting with our People Team, who help facilitate the process of placing you in your new role. You can expect to share your experience and ideas in online video interviews with our hiring team, made up of management and potential new colleagues.
- If you have experience in developing trading systems or financial-related products is a plus.
- You can prepare for this interview by mentally organizing your strategies and opinions on topics such as Web3, cryptocurrency trading platforms, and your vision of how to succeed.
- Share this! Don’t be afraid of friends or co-workers stealing this job! If you are amazing and smart we will find a place for you. Check out our External Referral Incentives Program as well. (https://boards.greenhouse.io/wooreferral/jobs/4698841003?utm_source=linkedin)