VIP Account Manager
Work with the best
WOO has both centralised and decentralised exchanges, WOO X and WOOFi, that connects traders, exchanges, institutions, and DeFi platforms with democratized access to the best-in-class liquidity and superb trading execution at a competitive cost.
Our flagship products, WOO X and WOOFi, are all linked by the $WOO native token. The WOO ecosystem serves as a vital link connecting traders, exchanges, and institutions with the support of prominent industry players, including Kronos Research, Binance Labs, and Crypto.com Capital.
Company Mission and Vision
To inspire confidence, higher performance and joy in every user.
We are building a world where we have more freedom and control over our finances. United by our innovative spirit and obsession with better design, we open access to the most compelling opportunities along with the tools to capture them.
A Glimpse into Your Future at WOO
Are you looking to be a part of an ambitious company in the blockchain industry and contribute to the cryptocurrency revolution that is changing the world?
WOO Network is looking for a seasoned VIP Account Manager. As a VIP Account Manager, you will be one of the key people responsible for providing the customers with liquidity and the best execution.
What will you do?
- Build and nurture strong relationships with VIP clients, serving as their primary point of contact for all exchange-related inquiries and needs.
- Understand clients' trading strategies, preferences, and goals, tailoring solutions and offerings to meet their specific requirements.
- Proactively anticipate client needs and provide timely assistance, information, and guidance.
- Monitor and maintain a high level of client satisfaction by consistently delivering exceptional service and addressing concerns in a prompt and effective manner.
- Identify opportunities to upsell and cross-sell services and products, promoting the exchange's offerings that align with VIP clients' interests.
- Collaborate with the sales and marketing teams to develop strategies for attracting new high-value clients and expanding the VIP client base.
- Keep VIP clients informed about market trends, regulatory updates, and platform enhancements that could impact their trading decisions.
- Provide educational resources, market insights, and expert analysis to empower clients with the knowledge needed for informed trading.
- Monitor VIP clients' trading activities, assess trading patterns, and identify opportunities for optimizing their trading strategies.
- Generate regular reports on VIP client performance, trading volumes, and engagement levels to inform strategic decision-making.
What about you?
- A customer-centric person with at least 3 years of experience in relationship management.
- Knowledge of cryptocurrency/trading is a must.
- Excellent analytical and financial skills, with strong attention to detail.
- Collaborate and communicate with stakeholders well.
- Confident with using data to generate insights on your own. You know how to leverage data to make decisions and drive improvements.
- You have a true passion for crypto/blockchain.
Who will you be working with?
- Maintain close collaboration with Marketing & Community, Operations, Product, Legal and Support Teams.
What challenges will you face?
- Fast-paced working environment.
- Learning ability and communication skills.
- Self-management ability and a team working with people from different countries.
Interested in Learning More?
- Our hiring process begins by meeting with our People Team, who help facilitate the process of placing you in your new role. You can expect to share your experience and ideas in online video interviews with our hiring team, made up of management and potential new colleagues.
- If you have experience in developing trading systems or financial-related products is a plus.
- You can prepare for this interview by mentally organizing your strategies and opinions on topics such as Web3, cryptocurrency trading platforms, and your vision of how to succeed.
- Share this! Don’t be afraid of friends or co-workers stealing this job! If you are amazing and smart we will find a place for you. Check out our External Referral Incentives Program as well. (https://boards.greenhouse.io/wooreferral/jobs/4698841003?utm_source=linkedin)